Ship Safe Pets trusted pet movers since 1978

Simone has been an amazing support person. She answered all of my questions (often twice) with such kindness, clarity and within the day. When we were told we had to leave the country, she re-organized our pet’s entire flight and quarantine stay within an hour. This also allowed us to ensure our own safety, as we could also book an earlier flight. It was only because of the vet schedules that we had followed, provided by Simone, and supported by Khiara on the US side, that we were in a position to do so.

Our contact Tisha was extremely responsive and very sweet to us throughout the entire process. We had to wait 5 months for our girl to finally fly to us (Due to NZ laws). When she finally started her trip, she had to stop in LA and stay for 2 nights. During that time we were kept up to date with how she was doing and sent a bunch of pictures, which was SUPER reassuring. Once she finally was ready for the big flight across the ocean, we got some final pictures and were kept in the loop once she landed.

My fur baby Jasmine arrived safely in Wellington yesterday and we are so, so happy to see each other! Thank you all for all your work arranging her trip over the past few months. I was very impressed with your prompt and thorough replies to my questions, and especially with your warmth and reassurance during the whole process. I found your company very reliable and professional and will recommend it to my friends if they ever need to fly a pet somewhere.

When I received the quote for the migration of my family I was given an explanation of estimated costs that entailed. It was very reasonable because of the knowledge of legal requirements between the. US and Australia can be daunting for someone as inexperienced as me. The reassurance for just that is worth every penny. To get quality care for my family is immeasurable.

After careful research and consideration, we selected Pet Express as our transportation partner. While there were a number of choices, our conversations with the company’s representative, Ms. Janice, won our business. The subsequent performance by Pet Express was flawless. They coordinated all the health-related final details and paperwork with my vet, arranged for Toma to be picked-up at my Boston hotel on the morning of our departure and put him on the Lufthansa flight, kept in touch with us during his travels––the photo of him in Frankfort brought smiles and tears to family waiting in Tokyo––and ensured his safe and successful Japan arrival and delivery.